Lessons
Upon completed registration, lessons are scheduled on an ongoing basis. By registering your student in lessons you are committing to participate in every class or lesson on an ongoing basis. No refunds or credits will be given due to missed classes/lessons and you will be billed for classes each month during the semester irrespective of the student’s actual attendance. Maestro Music Institute (“MMI”) makes every effort to schedule lessons with the same instructor though that is not always possible due to circumstances such as vacation, illness or other scheduling issues. In the event a specific instructor is not available, MMI will provide an alternate instructor. In the rare event that an alternate instructor is not available, MMI will make every effort to reschedule the lesson/class within two weeks of the originally scheduled lesson/class.
The undersigned understands that should an instructor leave MMI for another company or to offer private lessons directly, they are contractually obligated not to solicit MMI students to follow them upon their departure. The undersigned agrees that in the event a given instructor leaves and the undersigned’s student follows that instructor to his or her new employer, even if the instructor begins offering instruction directly and not in affiliation with another company, and commences lessons with the departed instructor within sixty (60) days of the departed instructor’s termination with MMI, the undersigned will pay to MMI as damages an amount equal to one (1) semester of fees at MMI’s then current semester tuition rate as damages and not as a penalty, the parties recognizing the difficulty of estimating the damages such departure will cause MMI.
Missed lesson policy
Upon completed registration (tuition and registration fee paid), your student will have a class time reserved for his/her weekly instruction. Students are expected to attend all scheduled lessons/classes and arrive on time. We do not extend lesson times for students that arrive late. Missed lessons will not be made up and no credit will be issued for missed lessons.
- If a student is 10 minutes late to a 30-minute lesson without prior notice, it will be considered forfeit and not eligible to be made up.
- If a student is 15 minutes late to a 45 or 60-minute lesson, it will be considered forfeit and not eligible to be made up.
- Students that no-show a lesson cannot make up that lesson under any circumstances.
However, if a teacher is unable to make the scheduled lesson time, he/she will coordinate with the office to schedule a make-up lesson within two weeks of the missed lesson. Our office will notify all students/families affected. If the student is not able to attend a make-up lesson, that lesson is also considered forfeit. No refunds will be issued for missed lessons.
If a student needs to cancel a single lesson for any reason, a minimum of 24-hours notice is required in order for that lesson to be eligible for a make up. If less than 24-hours’ notice is given, the lesson is considered a late-cancel and cannot be made up, nor will any credit be issued. No more than 2 missed lessons per every 90 days is allowed. Once an eligible lesson has been scheduled for a make-up, it cannot be cancelled or rescheduled again. If the make-up lesson is missed, no credit will be given under any circumstances.
Inclement weather policy
In the case of inclement weather or school closures, we reserve the right to either schedule make-up lessons for classes missed or issue a refund. Notices will be sent home with students regarding the time and date of make-up lessons, where applicable. If a refund is issued, you agree to allow two weeks for processing. We will do our best to post cancellation notices due to inclement weather on our website, however, we are not responsible for contacting individual families regarding classes cancelled due to inclement weather.
Cancellation policy
The undersigned understands that lessons occur on an ongoing basis. If at any time you wish to discontinue lessons, a minimum of 30 days written notice is required. If 30 days’ notice is not received, you agree to be billed one month’s tuition in lieu of 30 days’ notice. Monthly tuition is due on the first of every month and is considered late after the 7th of the month. All late payment will bear interest at the rate of 18% per annum until paid. Returned checks and declined transactions are subject to a $20 fee. If legal action is necessary to recover unpaid fees, you will pay all costs of collection, including attorney’s fees and costs. You may contact our office directly at info@maestromusicinstitute.com.
Auto-Pay Tuition
I understand that my credit card will be auto-billed at the 1st of every month for monthly classes and lessons offered at Maestro Music Studio Locations.
Media Release
Audio, Photos, Videos and Testimonials taken during classes, camps or performances may be used for promotional use by MMI.
Effective Date: January 23, 2025
This Privacy Policy explains how Maestro Music Institute collects, uses, and discloses personal information about our customers, prospective customers, and visitors to our website at https://maestromusicinstitute.com/
COLLECTION OF PERSONAL INFORMATION
Information collected directly from you: We may collect personal information directly from you, for example through a web form, during registration, while making a reservation, while setting up an account with us, when you contact us for customer support, or at checkout. Personal information we collect directly from you may include first and last name, address, email address, and phone number.
Information collected from your device: Our website may use technologies such as cookies, web beacons, pixels, and other similar technologies to automatically collect certain information from your device including, for example, your IP address, date and time of your visit, browser and operating system information, referring website address, and other information about how you interact with the website. Our website may also use cookies and similar technologies to enhance your user experience and enable certain features such as keeping track of items you put in your shopping cart. Our email campaigns may also use tracking technologies such as web beacons, pixels and other similar technologies to automatically collect certain information such as your IP address, browser type and version, and email engagement statistics.
Information collected from our partners: We may collect personal information about you from our third party partners and combine it with other information that we collect. Personal information we collect from our partners may include, for example, your demographic information, shopping history, and geographic location.
USE OF PERSONAL INFORMATION
We may use information collected about you for any lawful purpose, including the following:
- To provide you with lesson reminders or other studio announcements such as upcoming events, weather closures or other important updates;
- To provide you with our products and services, customer service and support, and other relevant information;
- To market our products and services to you, including by email and text message subject to your consent;
- To provide our website to you, to optimize our website, and to assist with our advertising and marketing efforts;
- To send you abandoned cart reminders if you added items to your shopping cart but did not complete check out;
- To comply with the law and to maintain the security of our website; or
- With your consent, or as otherwise disclosed at the time information is collected.
DISCLOSURE OF PERSONAL INFORMATION
We may share the information we collect with other parties, including the following:
- With third-party service providers to assist us with providing and marketing our products and services, such as payment processors, data hosting services, analytics services, online store support, advertising partners, and email service providers.
- With Constant Contact, to send email marketing and text message communications. For more information about how we may use your information with Constant Contact and the information that may be collected through our email campaigns, see Constant Contact’s Customer Data Notice available at https://www.constantcontact.com/legal/customer-contact-data-notice.
- With any affiliates or joint venture partners that we may have in the future.
- As part of a corporate sale, merger, or acquisition, or other transfer of all or part of our assets, including as part of a bankruptcy proceeding.
- If necessary to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights or the rights of third parties, or to protect the safety or security of any person or entity.
- With your consent or as otherwise disclosed at the time of data collection or sharing.
We may share information that has been de-identified or aggregated without limitation.
Our website may offer interactive features, such as the ability to leave reviews, that you can use to communicate with other website visitors or to submit and post your own content. If you disclose information in one of these forums, this information can be viewed, collected, and used by others.
DIGITAL ADVERTISING & ANALYTICS
We may authorize our advertising partners to use cookies and similar technologies on our website to automatically collect certain information from your device, and we may share information about you, your purchases, and your interactions with our website with our advertising partners. These partners may also collect information from other websites or apps over time, including information about relationships among different browsers and devices. Such information can be used by us or our advertising partners to serve more relevant targeted ads. For more information about this type of advertising and how to opt out of targeted advertising from our advertising partners, go to www.aboutads.info.
We may also work with third parties that collect data about your use of our website and other sites or apps over time for non-advertising purposes. We use Google Analytics and other third-party services to improve the performance of the website and for analytics and marketing purposes. For more information about how Google Analytics collects and uses data when you use our website, visit www.google.com/policies/privacy/partners, and to opt out of Google Analytics, visit tools.google.com/dlpage/gaoptout. Your web browser may allow you to block or disable cookies; however, parts of our website may not function properly if you do so.
EMAIL AND TEXT MESSAGE COMMUNICATIONS
If you wish to unsubscribe from our email campaigns, please click on the Unsubscribe link at the bottom of any marketing email sent from us. If you opt out of our email marketing, we will still send you messages related to our transactions and relationship with you, such as order confirmations. If you wish to stop receiving text messages from us, reply STOP, QUIT, CANCEL, OPT-OUT, or UNSUBSCRIBE to any text message sent from us. For more information, see our Mobile Messaging Terms and Conditions available at https://maestromusicinstitute.com/
MOBILE MESSAGING COMMUNICATIONS
Mobile opt-in information will not be shared with third parties for marketing purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Messaging Terms and Conditions: You agree to receive informational messages (appointment reminders, account notifications, etc.) from Maestro Music Institute. Message frequency varies. Message and data rates may apply. For help, reply HELP or email us at info@maestromusicinstitute.com. You can opt out at any time by replying STOP.
UPDATING YOUR INFORMATION
When you have an account with us, you may review, change, or update your contact information by logging into your account or calling the office.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy at any time. Please review it frequently.
CONTACT INFORMATION
If you have any questions about this policy or our privacy practices, please contact us at (720) 251-2157 or email us at info@maestromusicinstitute.com
